Complaints Procudure

Box Hour Glass

Vision Property and Estate Management take all complaints very seriously and will aim to deal with any complaint as soon as possible to ensure complete customer satisfaction is achieved.

Procedure

  1. Any complaints to be sent to:
    Roisin Mahoney
    Suite 2, Elmhurst
    98 - 106 High Road
    South Woodford, E18 2QS
    or via email at Rmahoney@visionmanagementuk.com
  2. Should any complaint be made to us verbally, we will ask that you place this in writing to us. 
  3. We will see that your complaint is dealt with in no more than 10 days from us receiving the original complaint. We will inform you of how this was looked into and actions taken to resolve any issues you may have. 
  4. Should there be any issue with the nature of the complaint, we will respond to you no later than 5 days of receiving the notice. We will invite you to clarify any issues you may have and will deal with them fully, informing you of how this will be looked into and actions taken in order to resolve any issues you have brought to our attention.

If you are still dissatisfied, referral should be made to the The Property Ombudsman Scheme for mediation and dispute resolution at:

The Property Ombudsman Scheme for Residential Leasehold Management 
PO Box 1021
Warrington WA4 9FE

T: 0330 440 1634 or 01925 530 270
F: 0330 440 1635 or 01925 530 271
Textphone: 0330 440 1600
E: enquiries@os-property.org