Vision Property and Estate Management take all complaints very
seriously and will aim to deal with any complaint as soon as
possible to ensure complete customer satisfaction is achieved.
- Any complaints to be sent to:
Suite 2, Elmhurst
98 - 106 High Road
South Woodford, E18 2QS
or via email at Rmahoney@visionmanagementuk.com.
- Should any complaint be made to us verbally, we will ask that
you place this in writing to us.
- We will see that your complaint is dealt with in no more than
10 days from us receiving the original complaint. We will inform
you of how this was looked into and actions taken to resolve any
issues you may have.
- Should there be any issue with the nature of the complaint, we
will respond to you no later than 5 days of receiving the notice.
We will invite you to clarify any issues you may have and will deal
with them fully, informing you of how this will be looked into and
actions taken in order to resolve any issues you have brought to
If you are still dissatisfied, referral should be made to the
The Property Ombudsman Scheme for mediation and dispute resolution
The Property Ombudsman Scheme for Residential Leasehold
PO Box 1021
Warrington WA4 9FE
T: 0330 440 1634 or 01925 530 270
F: 0330 440 1635 or 01925 530 271
Textphone: 0330 440 1600